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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN-4096044 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

RBS took possession and sold Mr B’s property in 2006.Mortgage administration

RBS can’t show it contacted Mr B at the time to explain what had happened to the funds.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4096044.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.