HSBC UK Bank Plc
Financial Ombudsman decision DRN-4094548 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Miss E has complained that HSBC UK Bank Plc (“HSBC”) acted irresponsibly by allowing her to increase her overdraft limitIrresponsible lending
HSBC should re-work Miss E’s current overdraft balance so all interest, fees and charges applied to it from March 2022 onwards are removed.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4094548.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.