Bank of Scotland Plc

Financial Ombudsman decision DRN-4094154 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon May 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

I’m satisfied that BOS did provide C with a fair and reasonable amount of forbearance here.Treatment in financial difficulty

C has been unfairly and unreasonably inconvenienced here by not being able to contact BOSService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4094154.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.