Lloyds Bank PLC

Financial Ombudsman decision DRN-4093828 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

The complaint E complains about delays by Lloyds Bank PLC following an application to open a business bank account.Account closed or refused

Mr S had complained to Lloyds about the delays and lack of progress. Mr S explains he was promised his application would be treated as urgent but little progress was made.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4093828.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.