Clydesdale Bank Plc
Financial Ombudsman decision DRN-4092099 Upheld
Upheldoutcome, as published by the Ombudsman
£1,108redress stated in the decision
Thu May 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
The estate of Mr P complains Clydesdale Bank Plc trading as Virgin Money (“Virgin Money”) have made mistakes in opening an executors accountBereavement and power of attorney
Virgin Money did accept and apologise for the inconvenience caused by the incorrect mandate being completed initially in branch.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4092099.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.