Epayments Systems Ltd

Financial Ombudsman decision DRN-4091284 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Oct 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

blocked his account and withheld the funds held in itFunds blocked or frozen

Epayments is responsible for Mr M not having access to his funds. That’s because its accounts were restricted due to weaknesses in its financial crime controls that were identified by the FCAService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4091284.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.