HSBC UK Bank Plc
Financial Ombudsman decision DRN-4091282 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr G’s statements showed that Mr G’s use of his overdraft was unsustainable.Treatment in financial difficulty
Mr G has complained that HSBC UK Bank Plc (“HSBC”) acted unfairly by continuing to apply charges to his account when he was in financial difficulty.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4091282.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.