Nationwide Building Society

Financial Ombudsman decision DRN-4090750 Upheld

Upheldoutcome, as published by the Ombudsman

£275redress stated in the decision

Sat Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

This prompted Nationwide to block all her accounts on 28 September 2021 to carry out a review.Funds blocked or frozen

She says this made her underlying health conditions worseSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4090750.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.