Close Brothers Limited

Financial Ombudsman decision DRN-4089321 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

failed to identify her when she phoned itIdentity checks and access

apologised for its call handler not having been able to identify her on the original callComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4089321.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.