Metro Bank PLC

Financial Ombudsman decision DRN-4089190 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

failed to refund transactions they didn’t recogniseUnauthorised transaction

They made a complaint about the issue to Metro and later brought a complaint to the Financial Ombudsman Service for an independent review.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4089190.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.