Barclays Bank UK PLC

Financial Ombudsman decision DRN-4088453 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu May 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs H’s complaint about Barclays Bank UK PLC (Barclays) relates to their concerns that their offset mortgage has not been properly administered.Mortgage administration

on is clearly poor service and such that it would be appropriate for Barclays to make a modest compensation payment to Mr and Mrs H in my view.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4088453.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.