Revolut Limited

Financial Ombudsman decision DRN-4088371 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr B complained because Revolut Ltd refused to refund him for eight transactions totalling £42,482.27.Card dispute or chargeback

I find that it was misleading that Revolut credited Mr B’s account with the disputed amounts on 27 April and didn’t tell him that this was a temporary credit until it had completed its review.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4088371.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.