World First UK Limited

Financial Ombudsman decision DRN-4088304 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

blocked a payment he receivedFunds blocked or frozen

WF offered and paid Mr O £50 compensation in relation to a comment one of the call handlers made as well an e-mail sent to Mr O on 24 November 2022 not including clear information on what they required from him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4088304.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.