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St. James's Place Wealth Management Plc
Financial Ombudsman decision DRN-4087249 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
SJP accept that a broker working on its behalf, failed to complete the actions they should have in a timely manner.Mortgage administration
Mr and Mrs T complain that St James’s Place Wealth Management Plc (SJP) failed to act on their instructions and they’ve lost out as a result.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4087249.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.