Santander UK Plc
Financial Ombudsman decision DRN-4086560 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr R complains that Santander UK Plc charged a fee when processing a foreign currency transfer to his bank account.Charges and fees
Mr R says that he was told at his local branch that there were no fees for transferring funds from the overseas account to his account with Santander.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4086560.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.