Santander UK Plc
Financial Ombudsman decision DRN-4086558 Upheld
Upheldoutcome, as published by the Ombudsman
£412redress stated in the decision
Sun Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs A complained because Santander UK plc didn’t refund her for a dispute about services she’d paid for, but didn’t receive.Card dispute or chargeback
She felt that Santander had handled her claim poorly, as the short timeframe had never been explained.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4086558.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.