Santander UK Plc
Financial Ombudsman decision DRN-4086055 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Wed May 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Ms S is unhappy Santander UK Plc (Santander) closed her accounts without any notice.Account closed or refused
I do, however, believe the service Santander provided fell below the standard I would expect following the closure.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4086055.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.