HSBC UK Bank Plc
Financial Ombudsman decision DRN-4083554 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint A limited company, which I’ll refer to as ‘T’, is unhappy about the way HSBC UK Bank Plc handled its Bounce Back Loan (“BBL”) application.Mortgage administration
HSBC didn’t notify Mr H that T’s BBL application had been cancelled by them.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4083554.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.