Santander UK Plc
Financial Ombudsman decision DRN-4082384 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
Miss C said she was never clearly told that the payments which were not being made would also be added on top of the mortgage value, and this would increase the interest more significantly.Mortgage administration
The estate of Mr C complains about the advice Santander UK Plc gave, explaining the effect of missed payments on the mortgage.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4082384.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.