Barclays Bank UK PLC

Financial Ombudsman decision DRN-4081869 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon May 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Barclays explained Mr S and Mrs S had had to clear a shortfall of £586.87 on the MCA before they would release the funds. But they accepted they shouldn’t have charged interest on the MCA balance before the new mortgage was paid into the account on 7 OctoberInterest and rates

The complaint Mr S and Mrs S complain about the time it took Barclays Bank UK PLC to process their application for additional borrowingMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4081869.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.