Starling Bank Limited

Financial Ombudsman decision DRN-4080598 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

I can’t see it was unreasonable for it also to close his account under its terms and conditions.Account closed or refused

Mr Q complains that Starling Bank Limited added a marker about him at CIFAS, the national fraud database, when it closed his account.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4080598.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.