JAJA FINANCE LTD
Financial Ombudsman decision DRN-4079479 Not upheld
Not upheldoutcome, as published by the Ombudsman
£211redress stated in the decision
Wed Aug 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
As Ms M paid for the goods and services using her credit card and wanted a refund, I’ve thought about whether JFL dealt with her request fairly. The chargeback process is relevant in this case.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4079479.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.