TSB Bank plc

Financial Ombudsman decision DRN-4078524 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Aug 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Miss M complains about how TSB Bank Plc handled a transaction on her account that she says she didn’t agree to.Unauthorised transaction

Because of these delays and the level of service she’s received TSB haven’t treated her fairly.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4078524.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.