TSB Bank plc

Financial Ombudsman decision DRN-4077934 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Miss G complains that TSB Bank plc has rejected her claim for a refund under its Fraud Refund Guarantee (‘FRG’).APP scam refund refused

She’s also unhappy with how her fraud claim was handled and TSB Bank’s decision to close her account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4077934.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.