National Westminster Bank Plc

Financial Ombudsman decision DRN-4077777 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

a number of debit transactions took place. These were often for high amounts and depleted the balance of the account.Unauthorised transaction

NatWest had not made it clear enough to Mr A and Mrs A that blocks on the account would not be very effective against ongoing card transactions.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4077777.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.