Barclays Bank UK PLC

Financial Ombudsman decision DRN-4074947 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10,000redress stated in the decision

Tue Jul 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Barclays then wrote to Ms F to tell her it was closing her account with no notice.Account closed or refused

Ms F complains Barclays Bank UK PLC won’t remove her details from a fraud database.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4074947.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.