HSBC UK Bank Plc
Financial Ombudsman decision DRN-4074557 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Charges and fees
In the Ombudsman’s words
Ms L complained because HSBC UK Bank plc refused to refund her for an international payment she made as a result of a scam.APP scam refund refused
£21.80 for the charges for £16.80 and £5 which it debited from her account the same day in relation to this paymentCharges and fees
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4074557.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.