Lloyds Bank PLC

Financial Ombudsman decision DRN-4072297 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

blocked him from making payments using his credit card and prevented him from accessing his online banking accountFunds blocked or frozen

He says he is further unhappy with the difficulty he’s experienced with Lloyds when raising these problems.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4072297.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.