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American Express Services Europe Limited

Financial Ombudsman decision DRN-4069368 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

refund the £12 late payment feeCharges and fees

Amex have acknowledged it could have handled Mr H’s complaint more efficiently and have paid him £100 by way of apologyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4069368.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.