Revolut Limited

Financial Ombudsman decision DRN-4069302 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Miss W complains that Revolut Ltd blocked her account twice leaving her unable to pay for food while on holiday.Funds blocked or frozen

Miss W said that as she couldn’t buy food and water, this left her with low blood sugar levels.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4069302.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.