WorldPay Limited
Financial Ombudsman decision DRN-4068477 Upheld
Upheldoutcome, as published by the Ombudsman
£815redress stated in the decision
Wed Jul 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
The complaint ... complains that WorldPay Limited unfairly charged it fees following a card testing attack.Charges and fees
WorldPay have accepted that their customer service was poor and I agree with this assessment.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4068477.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.