Arrow Global Limited

Financial Ombudsman decision DRN-4068181 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

Those rules say that a creditor should consider writing off a debt where there are long term mental health conditions with little likelihood of improvement and where it is highly unlikely that the debt can be repaid.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4068181.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.