Lloyds Bank PLC

Financial Ombudsman decision DRN-4066423 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Data and privacy

In the Ombudsman’s words

Mr C complains that Lloyds Bank PLC unfairly closed his accounts and recalled a Bounce Back Loan facility.Account closed or refused

Lloyds didn’t respond to his data subject access request (“DSAR”) properly, having simply declined to provide it on the grounds that it had closed his accounts legitimately.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4066423.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.