National Westminster Bank Plc

Financial Ombudsman decision DRN-4065619 Not upheld

Not upheldoutcome, as published by the Ombudsman

£699redress stated in the decision

Fri Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Identity checks and access

In the Ombudsman’s words

Mrs B complains that National Westminster Bank Plc claimed a direct debit despite her making a manual payment to the credit card account.Charges and fees

She also mentioned that she had tried to use her debit card in a NatWest cash machine but it was unable to process her transaction.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4065619.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.