Accord Mortgages Limited

Financial Ombudsman decision DRN-4064639 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mrs and Mr R are unhappy that Accord didn’t reply to a letter they sent in January 2022 asking for a new interest rate deal.Interest and rates

This complaint’s about a mortgage Mrs and Mr R hold with Accord Mortgages Limited.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4064639.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.