National Westminster Bank Plc

Financial Ombudsman decision DRN-4063833 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

unauthorised transactions which occurred on his bank account following the theft of his wallet and phoneUnauthorised transaction

the service he received from Nat West caused him some considerable upset and distressService failure

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4063833.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.