Bank of Scotland Plc

Financial Ombudsman decision DRN-4061533 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Halifax didn’t issue a complaint response to Mrs M and appear not to have completed an investigation.Complaint handling

Mrs M complains about Bank of Scotland plc’s, trading as Halifax, standard of service which led to a financial loss when a transaction was declined.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4061533.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.