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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN-4061421 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss G complains that Shop Direct Finance Company Limited, trading as very, who I’ll call “Shop Direct” have refused to erase her data.Data and privacy
Rules cited
UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4061421.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.