Starling Bank Limited

Financial Ombudsman decision DRN-4057556 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Mon Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Miss O complains that Starling Bank Limited failed to refund transactions she didn’t recogniseUnauthorised transaction

Starling accepted they’d let Miss O down with their service and should have listened to her more and been more caring and considerate.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4057556.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.