Firms › National Westminster Bank Plc ›
National Westminster Bank Plc
Financial Ombudsman decision DRN-4055245 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Mar 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Mr S complains about the information National Westminster Bank Plc (NatWest) requested to open a basic bank account.Account closed or refused
Mr S has also explained he felt discriminated against by the members of staff he spoke with and the information they provided about the documents required to open a bank account.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4055245.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.