HSBC UK Bank Plc
Financial Ombudsman decision DRN-4051859 Upheld
Upheldoutcome, as published by the Ombudsman
£240redress stated in the decision
Tue May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
HSBC admit they made changes to Mr R’s credit card account which meant he incurred interest and charges on a type of transaction where that previously wasn’t the case.Charges and fees
HSBC admit they made changes to Mr R’s credit card account which meant he incurred interest and charges on a type of transaction where that previously wasn’t the case.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4051859.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.