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Nationwide Building Society
Financial Ombudsman decision DRN-4048871 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs M complain that Nationwide Building Society wouldn’t allow them to take a new interest rate on their mortgage online. And they complain that delays in making an appointment to speak to a mortgage adviser led them to miss out on taking a more favourable interest rate.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4048871.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.