Firms › Creation Consumer Finance Limited ›

Creation Consumer Finance Limited

Financial Ombudsman decision DRN-4045901 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Ms S has complained about the way Creation Consumer Finance Limited (“Creation”) responded to a claim she’d made under section 75 (s75) of the Consumer Credit Act 1974 (the “CCA”).Product mis-sold

Creation has not responded to the s140A aspect of the complaint in its final response.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4045901.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.