HSBC UK Bank Plc
Financial Ombudsman decision DRN-4044886 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
blocked access to his online and mobile bankingFunds blocked or frozen
consider whether first direct should’ve treated Mr T differently because he is a vulnerable customerSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4044886.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.