Barclays Bank UK PLC

Financial Ombudsman decision DRN-4043937 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5,000redress stated in the decision

Wed Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Bereavement and power of attorney

In the Ombudsman’s words

allowed payments to be made to a third party without her authorisationUnauthorised transaction

Mrs M had authority over her mother’s accounts via a Power of Attorney (POA), but that was removed on 20 June 2019 at Mrs S’s requestBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4043937.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.