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Together Personal Finance Limited

Financial Ombudsman decision DRN-4038235 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr J complains that he was treated unfairly by Together Personal Finance Limited (trading as Together) when his mortgage was in arrears.Treatment in financial difficulty

After this, Together undertook two reviews of the arrears fees it applied to mortgage accounts.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4038235.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.