Santander UK Plc
Financial Ombudsman decision DRN-4038185 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Miss K complains about Santander UK Plc (“Santander”). She says that Santander didn’t do enough to protect her when she became the victim of a ‘Flight scam’ and would like it to repay her the money she has lost as a result.APP scam refund refused
Miss K made a complaint to Santander who asked Miss K for details of what happened in order to raise a chargeback.Card dispute or chargeback
Rules cited
Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4038185.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.