Newcastle Building Society

Financial Ombudsman decision DRN-4036915 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

refund all charges applied without her knowledge or consentCharges and fees

refused to allow her to switch to a new interest rate productInterest and rates

unfairly reported late payments on her credit fileCredit file reporting

failed to make reasonable adjustments for her disabilities and vulnerabilitiesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4036915.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.