Virgin Money plc
Financial Ombudsman decision DRN-4036582 Upheld
Upheldoutcome, as published by the Ombudsman
£316redress stated in the decision
Wed Apr 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Virgin Money initially raised a chargeback for Mr M and temporarily credited his account. But it appears the chargeback was declined or defended by NCard dispute or chargeback
Pay Mr M an additional £50 (on top of the £50 they’ve already paid to him) to recognise the frustration their handling of his claim and lack of response to some correspondence caused him.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4036582.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.