TSB Bank plc

Financial Ombudsman decision DRN-4036258 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

TSB Bank plc gave him incorrect information about his mortgage, and didn’t keep a record of his meeting with the mortgage adviser when this happened.Mortgage administration

He said it failed in its duty of care and breached his data rightsData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4036258.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.